The privacy of your personal information is afforded the highest level of importance by Le Creuset and each of its controlled entities.

Throughout this document, “we”, “us”, “our”, “ours”, refer to Le Creuset. Wherever we have said ‘you’ or ‘your’, this means YOU.

As protecting our users and their safety of during the shopping experience are our priorities, we are committed to respecting your privacy and protecting your personal data. We will always be open regarding about how and why we collect and use your data.

We inform you that your personal data is held securely and in strict confidence, in accordance with the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”)applicable local Laws and regulations. As previously stated, we know that security is very important for online sales, so we use the latest technology to protect your personal data including your payment details.

We use data to make your purchase easy and tailored for you

We analyse how users use our website and services to make things easier and more interesting. We use data to make cooking with Le Creuset a unique experience and to inform you about news and offers

If you decide to become part of our group customer database and receive Le Creuset newsletters, we will send you special contents, and inform you when new products are launched, if there are exclusive offers, show cooking or incoming events, or special promotions dedicated to you.

Your data is under your control

Remember you are in control of your data, and you can manage your preferences at any time. If you would like to stop receiving marketing communications from us, you can:

• click the unsubscribe button at the end of any newsletter
• by reviewing your preferences
• or by sending an email to info.in@lecreuset.com

Please be assured that under no circumstances we will pass on your details to third party organizations which do not belong to Le Creuset Group for their own marketing purposes without your permission.

For any information or to exercise your privacy rights, you can email us at info.in@lecreuset.com _ to let us know what the issue is, and we will respond in a timely manner.

Le Creuset Privacy Notice in Full

Le Creuset is committed to protecting your personal data and your privacy, and to be at all times guided by the following underlying principles:

• Le Creuset uses personal data lawfully, fairly, correctly and in a transparent manner.
• Le Creuset collects no more personal data than necessary, and only for a lawful purpose.
• Le Creuset retains no more data than necessary or for a longer period than needed.
• Le Creuset protects personal data with appropriate security measures.

This notice explains how we collect and process your personal data in accordance with applicable current Laws and Regulations in your country, territory or location (the “Data Protection Laws”).

1. WHEN AND WHAT TYPE OF INFORMATION WE COLLECT FROM YOU?

   “Personal data” means any information relating to you and that allows us to identify you, either directly or in combination with other information.

   Children: This website is not intended for any children i.e., an individual who has not completed the age of eighteen years, and we do not knowingly collect data relating to them.

   You consent to the collection of personal data by Le Creuset when you expressly click on the box provided below for your consent for processing of your personal data for specified reasons while using the use Le Creuset website (the “Website”) or social media channel and offline stores, register a Le Creuset account, buy a Le Creuset product on the Website, or subscribe to our newsletter.

   • The personal data may concern Consumer registration data (name, surname, date of birth, and other contact details (address, telephone number, and e-mail address), to register a Le Creuset account or purchase as a guest user, or to subscribe to our newsletter.
   • Purchase data, (date and time of purchase, delivery data, product and payment information, for managing your orders).
   • Data on your online browsing history (e.g., online identifiers - such us your IP address, browser version, operating system, length of the visit, returning user, geographic origin), collected during your visits at the Website (whether you are registered user or not), by using logs and/or tracking technologies such as “cookies” (for information on data collection through cookies, please see our Cookies Policy here, for improving our services and ads, or for our statistical analysis - in most cases we will not be able to identify you from this technical information.
   • Your feedback, requests, complaints, questions, or interactions with us (for example your messages, chats, social media posts, emails or phone calls).

   If in future Le Creuset will open an e-commerce on the web site: Exchange of sensitive and personal data or information like payments related data (credit card or debit card or other payment instrument details) between you and the website happens over an SSL secured communication channels and is encrypted. and with the compliance of directions issued by the Reserve Bank of India.

   Please note that personal data collected from you when you use the website or provide personally identifiable information is protected. Below in section 8 you can find an explanation the privacy rights.

2. WHO IS COLLECTING YOUR INFORMATION?

   The data collecting agency for the information to be collected pursuant to the e-commerce services offered through this Website is Le Creuset India Trading Private Limited (CIN: U51909DL2005PTC379507) with registered office at at 508, 5th Floor, Ansal Bhawan, KG Marg, Central Delhi, Delhi-110001, India.

   If you consent to receive marketing communications from us you will become part of Le Creuset India consumer database, that might be accessed for operating and maintenance reasons, in quality of Data Processor, by Le Creuset Group AG, with registered office in Neuhofstrasse 4, 6340 Baar, Switzerland.

3. WHY DO WE COLLECT THIS INFORMATION?

   We may collect, process and store your data for the following purposes:

   LEGAL PURPOSES AND OBLIGATIONS

   We may have to process some data about you to fulfil our legal obligations and other obligations arising from instructions received from authorities

   CONTRACTUAL PURPOSES

   • Create a Le Creuset Account

     We will use your data to when you create a Le Creuset account which will give you access to a series of advantages dedicated to registered users, to better enjoy our services, such as faster checkout, save multiple shipping addresses, view and track orders, receive special coupons and discounts. Any processing activity is required to enable us to provide these services to you as a Le Creuset account holder.

   • To manage your orders and provide our products, services, and assistance to you

     We will use your data to manage our contractual relationship with you, your purchase of products on the Website, your use of the Website, any subsequent after-sales assistance, or your participation in our contests. We may have to process some data about you for our administrative purposes connected to our contractual relationship with you such as accounting, billing and audit, payment card verification, fraud screening, safety, security, systems testing, maintenance, and statistical analysis. Occasionally we may need to contact you for administrative or operational reasons. For instance, to send you confirmation of your purchase. We will also use your personal data to reply to your requests sent through our website forms or other channels. This processing activity is required to enable us to provide our services to you.

   MARKETING PURPOSES

   • To inform you about news or offers on Le Ccreuset products

     If you have consented to receive news or offers of our Products our doing so (for example, by subscribing to our newsletter when you create an account on the Website), we will send you marketing communications and news about initiatives relating to Le Creuset promoted by its group subsidiaries, and local affiliates and partners, also depending on your preferences. We will contact you by email, SMS or social media, but also by using automated means. Such communications will relate to Le Creuset products or to new store openings, exclusive events, contests, surveys, demonstrations organised by Le Creuset or special offers that you may like. These communications may be selected or tailored for you based on details we hold about you such as your location or your purchase history, or preferences for our products. We will use your data to better understand your interests. This enables us to personalize our communications to make them more relevant and interesting. There will be no other effects. We also gather statistics around email opening and clicks using industry standard technologies to help us monitor our newsletters. This processing is based on your consent to receive personalized marketing communications from us. The opt-in choice may be exercised at the points where personal information is collected by selecting the appropriate checkbox or, if you have a Le Creuset account via the My Account section of the Website. Opt-out: You can stop receiving our updates at any time, by clicking on the unsubscribe button at the end of any newsletter/SMS/Whats app. If you have a Le Creuset account, you can easily manage your marketing preferences. If you prefer, you may do so by contacting us at info.in@lecreuset.com . We will process your opt-out from commercial communications request as soon as possible, but in some circumstances you may receive a few more messages until the opt-out is processed completely.

   FOR STATISTIC PURPOSES

   • Re-targeting / Tailor our offers and improve customer experience

     We would like to use your data to tailor our services and offers to your needs and preferences to provide you with a personalized Le Creuset customer experience. We will do this by analysing your habits or interests, for example, in relation to most viewed products, your interaction with us on social media, which pages of our Website you visit, which content of our offers you read. We do this mainly through cookies and similar technologies. We will use this information to manage our advertising on other sites, grant access to specific content, tailor the contents or the offers that you see on the Website or, if you have consented to subscribing to our newsletter, to send you relevant communication/ message that we think you may like. There will be no other effects. The use of cookies is subject to your express consent. If you wish not to have this information used for sending you interest-based ads, contents or communications, you can limit the usage of the information about your online actions by managing your cookie setting (however, please remember that certain cookies are necessary for using the Website). Please note this does not opt you out of being served ads, offers, or communications. You will continue to receive generic ads, offers, or communications until you withdraw your consent from the same. For more information on how we use cookies and how you can remove them, visit our Cookie Policy here.

     In case you have purchased one of our products, we may send an email requesting for your products’ review. We are interested at product reviews from our customers (if they wish to provide such information) to constantly improve our products and services. At the end of the purchase process, we may also invite you to write your product review. The submission of review is not mandatory.

4. HOW YOUR INFORMATION IS BEING PROTECTED?

   Security Measures- We place great importance on the security of the data of our users. Le Creuset will take reasonable steps to ensure that your data is kept secure, only used for the purposes set forth in this privacy notice (and not for any other purposes), and it can be accessed or corrected upon your request.

   We use organizational, technical and administrative security measures to help and protect against the loss, misuse and alteration of your personal data. Whilst we cannot guarantee that any of these events will never occur, we use all reasonable efforts to prevent it.

   Where - To provide you with the services described above, your data may be processed or stored both in and outside your country of residence and you understand and provide your consent to such transfer. Given the global nature of Le Creuset programs, some of the affiliated companies and partners of Le Creuset that act as processors may access your personal information and may be established in countries outside your country of residence. In any case, your data may be transferred outside India to countries offering adequate protection according to Data Protection Laws and regulations applicable in India. In any case, where your personal information is sent to countries other than your country of residence your data will be protected by adequate safety systems, which are constantly updated and maintained in accordance with local Data Protection Laws and regulations.

5. HOW LONG DO WE KEEP HOLD OF YOUR INFORMATION?

   We will retain your personal data till the time you withdraw your consent from sharing your personal data or as soon as it is reasonable to assume that the purpose for which the data is collected is no longer being served, whichever is earlier only for as long as we need it for the purposes for which it was collected, after which it shall be erased unless retention is necessary for compliance with any law for the time being in force will be destroyed or rendered unusable. For example, we may have to keep data about your purchase to comply with our legal obligations or resolve disputes. Your Le Creuset account will be kept live until you request us to cancel it. We will keep your information for the purpose of providing you with newsletters and personalised contents for as long as your consent is operative. Your personal data collected for marketing is checked periodically to verify whether you are still interested in receiving our newsletters. After a certain time without interactions, we might send you a communication to confirm that you wish to stay in touch with us. Otherwise, we will unsubscribe you and stop sending you communications.

6. WHO MIGHT WE SHARE YOUR INFORMATION WITH?

   Le Creuset staff – Your personal data will be processed only by our authorized staff or by the authorized staff of other companies within Le Creuset group supporting us in providing you with the services described above. If you consent to the processing of your personal data for the purposes above, your personal data inserted in Le Creuset group database will be accessible to Le Creuset sales staff as it supports Le Creuset group with its business activity.

   Other companies working for us and our providers – Depending on the service, we may share your personal data with specialised companies which we entrust, on our behalf, as data processors, with duties of technical and organisational nature that are necessary to manage our relationships with customers and provide you the services described above. These include:

   • Companies that provide storage services for documentation regarding customer relationships,
   • providers of technical services,
   • the payment gateway, our newsletter platform,
   • companies that evaluate service quality and customer satisfaction, or carry out, on our behalf, marketing.

   These third parties will only access your information to perform tasks and duties in compliance with this Privacy notice and local Data Protection Laws and regulations.

   Additionally, we may share your personal information with companies that support us in the provision of our services with other administrative or operational tasks, as autonomous controllers, such as our warehousing and distribution partners. These third parties will only use your personal data to the extent necessary to perform their specific functions for us. You understand and consent to such transfer. More information on the data recipients can be requested by emailing:

   To comply with our Legal obligations –We may share your data with third parties to better fulfil our commitments with you, you understand and consent to such a transfer. Further, it may be necessary for us to disclose your Personal Data to third parties if it is necessary to (i) comply with local Laws and Regulations; (ii) prevent fraud or misuse of our services; or (iii) protect Le Creuset’s business and property rights. These third parties may include legal services, audit services and local regulators and authorities.

7. IS PROVISION OF YOUR INFORMATION MANDATORY AND WHATARE THE CONSEQUENCES IN CASE OF REFUSAL

   It is necessary for you to provide us with some personal data in order to enable us to comply with our contractual obligations to you. Without your personal data, you may be unable to purchase products from us or register at Le Creuset account on the Website. It may be necessary for us to retain some of this data for the purpose of fulfilling our legal obligations. Providing personal data for marketing purpose, personalized contents and newsletter is optional.

   Not providing your data for these purposes will not have any negative consequences for you, however this means that we cannot provide you with Le Creuset newsletters and promotional offers. If you consent to Le Creuset processing your personal data for these purposes you can revoke your consent or object the processing at any time by unsubscribing, setting your cookie preferences, or emailing: info.in@lecreuset.com

8. HOW CAN YOU ACCESS THE INFORMATION WE HOLD ABOUT YOU OR EXERSCISE YOUR PRIVACY RIGHTS

   If you wish to exercise your access, correction, cancellation, portability and objection rights under the local Data Protection Laws including rights of correction, completion, updating and erasure, as detailed below, or make complaints and other inquiries, please email at info.in@lecreuset.com.

   Under the Data Protection Laws, you can exercise the following rights:

   1. to be informed about any recipients of the information.
   2. to access and review the information provided to the organization.
   3. to amend or update the information if it is inaccurate or incomplete.
   4. to withdraw consent at any time. You must withdraw consent in writing.
   
   
9. GRIEVANCE OFFICER

   Security of your data is important to us. In case of any complaints or concerns on Privacy related issues you can always approach our Grievance Officer, Annanya Sabarwal, at grievanceofficer.in@lecreuset.com. Your concerns will be addressed in a time bound manner in accordance with the Data privacy laws . In the event you are not satisfied with the resolution of your complaints or concerns, you may approach to the relevant authority as per applicable law.

10. CHANGES TO THE PRIVACY NOTICE
    • In order to fully comply with all the local data protection Laws and Regulations up to date, we keep our privacy notice under regular review. This privacy notice is dated November 11th 2024.
    
    
11. CONSENT BY THE DATA PRINCIPAL

    By providing consent to this Le Creuset’s Privacy Policy and Notice, you acknowledge that:

    • You have understood the contents thereof.
    • You understand that the Privacy Notice and Privacy Policy mentioned above provides information about how your Personal Data may be collected, used and disclosed by Le Creuset.
    • You understand that your Personal Data is collected only with your valid consent, and that it is used or processed only in accordance with Le Creuset’s Privacy Policy and Privacy Notice.
    • You understand that you have the right to revoke your consent at any time in the manner specified under the Privacy Notice, and such revocation will not result in penalty or loss of benefits to which you are otherwise entitled to by Le Creuset.

    Having read and understood the points mentioned above, you consent to allow Le Creuset to collect, use, share or process such personal data as may be necessary for the purpose for which such data is collected. You understand and agree to Le Creuset providing these services in a manner that is in accordance with Le Creuset’s Privacy Policy and Privacy Notice or any other policy that may be notified by Le Creuset from time to time in accordance with the applicable laws.

    [Provisioning of [I accept] or [I reject ] or [I wish to revoke my consent] may be made].

    By selecting “I reject” you reject to the use of your personal data for the purposes specified in this Policy and understand that without sharing your personal data, you may be unable to purchase products from us or register at Le Creuset account on the Website and will have limited access to the Le Creuset website._________

    In case you wish to revoke your consent, your Personal Data retained by us will be deleted. However, please note that you will not be able to avail the products and services as provided by Le Creuset.